Nokero is committed to
designing and manufacturing high quality solar products, and our warranty
system reflects this standard. Nokero warrants products to be free of defect in
workmanship and material for a period of twelve (12) months from the date of
shipment. However, due to the wide variety of charging conditions which can
affect how our solar products perform, please refer to the below checklist
before submitting a warranty claim.
1) If your product has a
battery, unscrew the globe and make sure the battery is properly inserted.
2) If your light is not
staying lit for as long as you would like, place it in direct sunlight for a
full 2 days (we define a full day of sunlight as 6-8 hours). Make sure to place
your product in an area that receives direct sunlight all day, and that does
not become shady. Make sure that the panel is angled towards the sun at all
times.
3) Once the unit has been
charged for two days, be sure to use the light in a dark place. There is an
auto sensor in the solar panel and if it detects any light, the LEDs will not
illuminate.
4) If your light does not
turn on after charging in the sun for two full days, replace the Nokero AA
battery with a regular alkaline battery to determine if there is a problem with
the battery.
If your product does not
work properly after you complete these four steps, please refer to the warranty
details below to make sure you are eligible.
-Nokero will repair or
replace products, provided you notify Nokero of the defect within the warranty
period of 12 months.
-Nokero is not responsible
for any defect or damage caused by improper use of the product or damage to the
product caused by the user.
-No claim will be accepted
from a third party, and you must show proof of purchase to be eligible for
product replacement.
Please send all warranty
requests to salessupport@nokero.com before sending your product to our address. Please
include a brief explanation of the problem and a copy of your sales receipt. If
the product is covered under our warranty and has been cleared by our customer
care team, we will issue you an RMA number and you can send your product to our
address. Please clearly mark the outside of your package with your RMA number. Once
your product has been received, we will send you a replacement.
Nokero Returns
3532 Franklin St, Suite I-2
Denver, CO 80205
USA
